Flat Fee Service Agreements

Total Computer Technology has developed a Flat Fee Service Agreement platform that will save on excess phone calls and labour.

This will change the way you use IT services for your company. The main benefits of a flat fee structure is receiving 1 invoice per month for IT with no additional invoices that you may not have budgeted for.

We offer varying levels of Service Agreements that can cater for as much or little as you need.

Benefits & features integrated into the Service Agreements:

• Dedicated technical account manager
• Unlimited monthly phone support
• Monthly patch management
• Variable coverage hours
• Full network monitoring (servers, switches & routers)
• Remote monitoring of company backups & fixing issues when they arise
• 24 x 7 Workstation Monitoring
• Remote assistance for troubleshooting issues
• Monthly management reporting
• System inventory reporting

Call our Sales Team for a indepth discussion on how TCT can help your business save money and provide quality IT Support.